At Hotel National’s Chick Blast Restaurant, located at R.N. Shaw Chowk, Rupbani Campus, Purnia, Bihar 854301, we are committed to delivering a delightful dining experience to all our customers. We understand that sometimes things may not go as planned, and in such cases, we have designed a clear and fair return and refund policy to address any concerns you may have regarding your order.

1. Eligibility for Returns and Refunds

We strive to ensure that all our food items are prepared with the highest standards of quality and hygiene. However, if you encounter any of the following issues with your order, you may be eligible for a return or refund:

• Incorrect Order: If you receive an order that does not match what you placed, such as wrong items, missing items, or incorrect quantities.
• Quality Issues: If the food you receive is spoiled, undercooked, or otherwise does not meet our quality standards.
• Late Delivery: If your order is significantly delayed (more than 45 minutes from the promised delivery time) and the food is no longer fresh or appetizing.
• Packaging Damage: If the food packaging is damaged, resulting in spillage or contamination of the food items.

2. Non-Eligible Scenarios

Certain situations may not be eligible for returns or refunds, including:

• Change of Mind: Once the order has been prepared and dispatched, cancellations due to a change of mind will not be accepted.
• Partially Consumed Items: If the food has been partially consumed or tampered with, it may not be eligible for a return or refund.
• Personal Taste Preferences: Refunds will not be issued based on personal taste preferences, such as spice level, flavor, or texture, unless there is a clear quality issue.

3. Return & Refund Process

If you experience any of the eligible issues mentioned above, please follow these steps to initiate a return or refund:

1. Contact Us Immediately: Reach out to our customer service team within 30 minutes of receiving your order. You can contact us via phone at +91 7070529003 or email at hotelnationalofficial@gmail.com. Please provide your order number, details of the issue, and any supporting photos if applicable.

2. Verification: Our team will review your complaint and may request additional information or evidence to verify the issue.

3. Resolution Options: Depending on the nature of the issue, we will offer one of the following resolutions:

   • Replacement: We will prepare and deliver a replacement order at no additional cost.
   • Refund: If a replacement is not feasible, we will process a refund to your original payment method. Refunds may take 5-7 business days to reflect in your account.
   • Credit: In certain cases, we may offer store credit for future orders.

4. Important Notes

• Timing: Refund requests must be made within 30 minutes of order delivery to be considered.
• Third-Party Services: If you placed your order through a third-party delivery service, please follow their specific return and refund policies. We may assist in coordinating with them, but the final decision lies with the third-party service.
• Discretion: All returns and refunds are subject to the discretion of Chick Blast management. We aim to be fair and reasonable in all cases.

5. Contact Information

For any inquiries or issues related to returns and refunds, please contact:

Hotel National’s Chick Blast Restaurant
R.N. Shaw Chowk, Rupbani Campus,
Purnia, Bihar 854301
Phone: +91 7070529003
Email: hotelnationofficial@gmail.cm

We appreciate your understanding and cooperation as we strive to maintain the highest standards of customer satisfaction. Thank you for choosing Hotel National’s Chick Blast Restaurant!